MyChart Support

If you are experiencing an emergency, you should call 911 or go to the nearest Urgent Care Clinic or Emergency Room.

You are accessing MyChart for Carson Tahoe Health.

Account Activation

  • You will need either:
    • An email or text message sent by one of our staff members that includes a hyperlink for signing up. If you click the link in the message, you can sign up without an activation code
    • A printed activiation code from our organization. This code may be printed on your most recent billing statement, or after visit summary. Note: This activation code is not your MyChart username or password. It is used only once to activate your MyChart account.
  • Note: For your security, MyChart activation codes and links expire after 60 days.

Forgot Password/Account Locked

  • TapClick the Forgot password link to reset your password online. You can choose to have a one-time use security code sent to either the email address or cell phone on file. Use this code to regain access to your account and reset your password.
  • If you are still having trouble accessing your account or your account is locked, you can contact MyChart Support at the number below for assistance.

Forgot Username

  • Your MyChart username is a unique username that you created when you activated your MyChart account. Some people use their email address as their MyChart username. If you don't remember the MyChart username you chose, tap click Forgot MyChart username? and enter your identifying information. If it matches a MyChart account in our records, your username will be sent to the email address on file.
  • Note: Your activation code is not your MyChart username or password. This code is used only once to activate your MyChart account. (The code will expire after you have used it or after 60 days). During activation, you create your own unique MyChart username and password.

Access a Family Member's Account

  • Proxy Access allows you to see health records for other individuals through your own MyChart login. Common relationships where Proxy Access is used include:
    • Parents or legal guardians wanting to view the record of minor children
    • Adult children helping in the care of aging parents
    • Spouses
  • If you would like another adult to have Proxy Access to your MyChart account, please login herelogin here to directly open your "Friends and Family Access" page and then select "Invite somone" to send them an invitation to access your record. You can also navigate to the "Friends and Family Access" page via the menu in your MyChart account, then select "Invite Someone" to send an invite.
  • If you would like Proxy Access to your child aged 0-17 years, please login to your account, select "Request Access to a Child's Record" from the menu and complete the form. You can also access this form directly by logging into your Mychart account here.

    Note: If you only need to pay your child’s bill, you may also use the Guest Pay Website which does not require you to create a MyChart account.

  • If you would like Proxy Access to a diminished capacity patient for whom you have Durable Power of attorney, you will need to complete a signed and witnessed paper form, available in any of our clinic locations.

Not Receiving Notices

  • First, make sure your email and/or phone number are correct by logging into MyChart and selecting "Personal Information" from the menu. You can also open your MyChart Personal Information settings by logging into this link.this link.
  • For missing emails, please look in your spam or junk folder for MyChart notifications that may have been flagged as spam or junk. These emails are sent from MyChart@noreply.carsontahoe.org
  • Another common reason for not receiving notifications is how your communication preferences are configured in your MyChart account. You can make updates to the notifications you receive via phone, email, text, mail, or push notifications (if you have the MyChart app), by logging directly into your MyChart communication preferencesMyChart communication preferences. You can also update these settings by selecting "Communication Preferences" from the menu after logging in.
    • Each notification type has a toggle check box to activate/deactivate that notification.
    • Additionally, notifications can be set on a case-by-case basis under the details section by expanding each header and toggling your preferences for each respective activity type.
  • To enable text messaging, be sure to opt into our text messaging system. You can do this by texting "START" to 32359...or simply tap here.
  • If you are not receiving push notifications from the MyChart app, be sure to also enable notifications for the MyChart app on your mobile device.

Support Request Form

Entering your date of birth and your home ZIP code is required to verify your identity. These pieces of information allow us to look up your account information and provide you with better support.

 
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